Frequently Asked Questions
So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office:
What do I need to bring to my OhioHealth Primary Care Physicians appointment?
For subsequent visits, please bring the following:
Current insurance card(s)
If you have Medicare, your pharmacy insurance drug card
Co-payment(s), if required
All medications in original containers, including over-the-counter medications
Tests results/films that have been requested by us
Past medical records you feel are applicable to your health
Completed new patient forms
Medicare pharmacy card
Test results that may have been requested
If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice in order to provide an opportunity for another patient to be seen.
What is OhioHealth's appointment cancellation policy?
Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.
What are your billing requirements?
.For questions about your bill for a visit to the doctor: (614) 544-6366. To pay your bill online, go to www.OHMSF.org.
What should I do if I have a question about my OhioHealth bill?
What do I do if my prescription runs out before my next office visit?
It is our policy to fill routine prescriptions during scheduled office visits. Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. When you call the office for a refill, be sure to have your pharmacy phone number available to give to our staff. You may be due for a follow-up appointment if refills are needed.
If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office to be connected to the answering service.
What should I do if your office is closed and I need medical care?
The patient is responsible to make sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, we will complete the specialty referral paperwork.
What do I need to do if OhioHealth Primary Care Physicians refers me to a specialist physician?
As part of OhioHealth, our practice is pleased to offer charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Please visit our Accepted Insurance page for more information.
Does OhioHealth Primary Care Physicians have financial assistance plans?
Prepare for Your Visit
Learn what to bring, find our patient forms and know other helpful information to prepare for your appointment.
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